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Terms and conditions


⭐ Terms and Conditions

πŸ›‘οΈ Warranty Policy

We offer a 6-month warranty on some eligible products purchased from our online store. Here's how it works:

πŸ“… First Month Coverage:

  • βœ… Covers any manufacturing defects or malfunctions

  • πŸ› οΈ If defective, we’ll provide a free inspection and maintenance

  • πŸ” No guaranteed replacements, but if the issue is reported upon delivery and confirmed, we will do our best to assist

πŸ‘‰ For more details on how replacements work,Β please check the Replacement Policy section below

🧰 After the First Month (Months 2–6):

  • πŸ”Ž Warranty provides free checkups and maintenance if repairable by our team

  • ❗ We cannot guarantee the fix, but rest assured, we’ll try our best to solve the issue

  • 🚫 No replacements will be made after the first month

⚠️ What’s NOT covered:

  • ❌ Mishandling (e.g., dropping the item)

  • πŸ’§ Exposure to water, chemicals, or extreme heat

  • πŸ› οΈ Unauthorized repairs or modifications

🧾 Always keep your proof of purchase (receipt or order confirmation) to be eligible for any warranty claims.


πŸ” Replacement Policy

πŸ“¦ If the product arrives defective within the first 2-3 days:

  • πŸ“Έ Provide photos/videos of the issue

  • πŸ” We will verify the problem. If confirmed as a manufacturing fault:

    • βœ… We’ll repair or replace the product if possible

    • πŸ†“ No extra cost for the replacement product

πŸ—“οΈ After the first month:

  • πŸ”§ You may still receive free checkups and basic maintenance

  • ❗ No replacements will be offered beyond the first month

πŸ’₯ Products that are broken, misused, or altered will not qualify for replacement.

πŸ“ž To request a replacement, contact us at +961 81 146 853 with:

  • 🧾 Your order number

  • πŸ“· Proof of defect


πŸ’Έ No Refunds, Exchange Only

  • ❌ No refunds will be issued once a purchase is made

  • πŸ”„ Exchanges are available only for eligible products under the warranty conditions


πŸ“Œ Additional Terms and Conditions

🚚 We are not responsible for shipping delays caused by third-party couriers
🎨 Minor color or design differences due to screen settings or batches are not considered defects
πŸ›οΈ Sale or discounted items: exchanges only if defective on arrival
πŸ“¦ If an item is out of stock, we may offer a similar item of equal value or store credit
πŸ“– Follow all usage instructions to avoid voiding the warranty
🧾 Proof of purchase is required for all claims and exchanges


πŸ“ž Contact Information

For support, questions, or to initiate a claim:
πŸ“± +961 03 174 453
We're here to help and make sure you're satisfied with your experience! 😊

Privacy Policy - Assaf Online Shop

Privacy Policy for Assaf Online Shop

At Assaf Online Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal information when you use our services:

  • Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed securely)

2. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Communicate with you about your order status
  • Improve our products and services
  • Send promotional emails (you can opt-out anytime)

3. Data Protection

We implement reasonable measures to protect your personal information from unauthorized access, alteration, or destruction.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except as necessary to process your orders (e.g., shipping companies or payment processors).

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications

6. Cookies

We use cookies to enhance your browsing experience. By using our website, you consent to our use of cookies.

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