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Terms and conditions

Terms and Conditions

Warranty Policy

We offer a 1-year warranty on all products purchased from our online store. This warranty covers manufacturing defects or malfunctions that occur during normal usage. The warranty period starts from the date of purchase, as indicated on your receipt or order confirmation. It is important to note that the warranty applies strictly to defects caused by faulty manufacturing or material flaws and does not cover damages caused by improper handling, such as dropping the product, exposing it to extreme conditions (e.g., water, chemicals, or excessive heat), or other forms of misuse. Additionally, unauthorized repairs or modifications will void the warranty. For your warranty to remain valid, always retain your proof of purchase and ensure that any claims are made within the warranty period.

Replacement Policy

If a product arrives defective or develops an issue within the warranty period, we offer a replacement policy under specific conditions. For products that are defective upon arrival, you must contact us immediately, preferably within  first  days of receiving the item, and provide clear evidence of the defect, including photos or videos. If the defect appears after initial use but within the first 2-3 months, the product may still be eligible for replacement, provided that all original parts, packaging, and accessories are returned along with the product. We will verify the defect to ensure it is a manufacturing fault and not due to improper use. However, we cannot replace products that show signs of physical damage due to mishandling, such as dropping, breaking, or exposure to harmful elements. Similarly, if the product has been modified or repaired by unauthorized personnel, it will not qualify for a replacement.

To initiate a replacement request, please contact our technical support team at +961 81 146 853, providing your order details, proof of purchase, and any necessary evidence of the defect. Once the defect is validated, we will guide you through the replacement process. Replacement products will be shipped at no additional cost if the defect is confirmed as valid. However, shipping costs associated with returning the product are the responsibility of the customer unless the product is confirmed defective by our team.

No Refunds, Exchange Only

Please note that we operate under a no refund policy. Refunds will not be issued under any circumstances once a purchase is made. However, we do allow exchanges for eligible products that meet the conditions outlined in our Replacement Policy. This ensures that customers receive a functional product that meets their expectations.

Additional Terms and Conditions

We are not responsible for shipping delays caused by third-party carriers once the product has been handed over for delivery. Products may have slight color or design variations due to differences in production batches or screen settings; such variations are not considered defects. For sale or discounted items, exchanges will only be offered if the product is found to be defective upon arrival. Additionally, if a product is out of stock, we reserve the right to replace it with a similar product of equal value or offer store credit for future purchases. It is essential that customers follow the usage instructions provided with the product, as failure to do so may result in damage that is not covered under our warranty. Finally, all claims and exchanges require valid proof of purchase, so please ensure you keep your receipt or order confirmation for reference.

Contact Information

For any inquiries, further clarification, or to request a replacement, please contact our customer support team at +961 71 754 653. We are committed to providing excellent service and ensuring your satisfaction with our products.

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